These Terms and Conditions govern your use of the Blackdrop Security website and any services we provide. By using this website or engaging our services, you agree to these Terms. If you do not agree, you should not use our website or services.

1. About Us

These Terms apply to services provided by:

Blackdrop Security
Email: info@blackdropsecurity.co.uk

We provide security services and related consultancy.

2. Scope of These Terms

These Terms cover:

• Use of our website and its content

• Enquiries made by phone, email, forms or social media

• The basis on which we provide services, unless a separate written agreement says otherwise

If there is a conflict between these Terms and a signed agreement with you, the signed agreement will take priority for the services it covers.

3. Privacy and Data Protection

Our use of personal data is explained in our Privacy Policy. By using our website or providing your information to us, you acknowledge that you have read that policy.

We process personal data in line with UK GDPR and the Data Protection Act 2018.

4. Use of Our Website

You agree that you will:

• Use the website only for lawful purposes

• Not attempt to gain unauthorised access to our systems

• Not introduce viruses or malicious code

• Not use the site in a way that could damage or impair it or affect others’ use

Website content is for general information only and does not constitute professional advice or a binding offer. You should contact us directly for quotes or specific advice.

We may suspend or withdraw the website, or any part of it, at any time for security, maintenance or operational reasons.

5. Enquiries, Quotes and Contracts

• When you contact us, we may ask for information about your premises, risks and requirements to prepare a quote.

• Any quote we provide is based on the information you give us and may change if that information is inaccurate or incomplete.

• A contract is formed when you accept our quote in writing, sign an agreement, or clearly instruct us to start work and we confirm acceptance.

6. Your Responsibilities

You agree to:

• Provide accurate and up-to-date information about your premises and risks

• Inform us promptly of any changes that may affect service delivery or safety

• Provide safe access and any passes, keys, codes or equipment required

• Comply with health and safety obligations and cooperate with any reasonable requirements we set

You are responsible for ensuring you have all necessary permissions and consents for services at your premises.

7. Our Services

We will provide services with reasonable skill and care, using appropriately trained and, where required, licensed personnel.

We may:

• Use subcontractors or change personnel where needed, while remaining responsible for overall delivery

• Adjust how services are provided if necessary for safety, legal or operational reasons

8. Fees and Payment

Our fees and charging basis will be set out in your quote or agreement.

• Invoices must be paid within the time stated on the invoice.

• We may charge interest or suspend services if invoices are not paid on time.

• Additional or emergency work requested by you may be charged at our current or agreed rates.

• Prices are normally exclusive of VAT and other applicable taxes, which will be added where required.

9. Cancellations and Changes

If you wish to reduce, postpone or cancel services, you must give us reasonable written notice or any notice period stated in your agreement.

We may apply minimum or cancellation charges where services are reduced or cancelled at short notice, particularly where staff or other costs have already been committed.

We may adjust our charges where the scope of work or risk changes significantly or legal requirements affect service delivery.

10. Health and Safety

You must inform us of any known hazards or risks at your premises and provide any necessary safety information, equipment or inductions.

We may withdraw staff or suspend services where we reasonably believe there is a serious health and safety risk.

11. Confidentiality

Both parties will keep confidential any non-public information obtained about the other, except where disclosure is required by law or necessary to perform the services.

We may use anonymised or aggregated data for analysis and improvement, provided it does not identify individuals or disclose confidential information.

12. Intellectual Property

All intellectual property rights in our website, branding, reports and materials (excluding your own content) remain with us or our licensors.

You may not copy or use our materials for commercial purposes without our written consent, except as needed to receive and use our services.

13. Limitation of Liability

Nothing in these Terms limits or excludes our liability for:

• Death or personal injury caused by our negligence

• Fraud or fraudulent misrepresentation

• Any other liability that cannot legally be limited

Subject to this:

• We are not liable for indirect or consequential losses, including loss of profit, business, contracts, goodwill or data.

• Our total liability to you for all claims arising out of our services and these Terms will be limited to a reasonable amount in proportion to the fees you have paid to us for the services giving rise to the claim.

You remain responsible for arranging appropriate insurance for your property and business.

14. Indemnity

You agree to indemnify us for any claims, losses, damages, costs and expenses arising from:

• Your breach of these Terms or any agreement with us

• Your failure to provide accurate information

• Any unlawful or unsafe instructions given to our personnel by you or your representatives

This does not apply where a claim is caused directly by our own negligence or breach.

15. Third-Party Websites

Our website may contain links to third-party websites. These are provided for convenience only.

We are not responsible for the content, security or practices of third-party sites. Your use of them is at your own risk and subject to their own terms and policies.

16. Suspension and Termination

We may suspend or terminate services or website access where:

• You fail to pay sums due

• You commit a serious or repeated breach of these Terms or any agreement with us

• Continuing the services would be unlawful, unsafe or otherwise inappropriate

You may terminate services by giving reasonable written notice or any notice required by your agreement, subject to any minimum term or charges.

Termination does not affect rights or obligations that have already arisen, including payment obligations.

17. Complaints

If you have a complaint or concern about our services, please contact us using the details above so we can try to resolve it.

For issues relating to personal data, you also have the right to complain to the UK Information Commissioner’s Office, as explained in our Privacy Policy.

18. Changes to These Terms

We may update these Terms from time to time. The latest version will be available on our website. Continued use of our website or services after any changes means you accept the updated Terms.

19. Governing Law

These Terms and any disputes arising from them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any such disputes.